Help center
Practical guidance for registration, documents, interviews and support.
Verification email not received
Check your email address and spam folder. Wait for the displayed interval before requesting another code. Use the latest code and never share it. If the issue continues, use in-app support when available.
Unreadable or rejected document
Read the rejection reason and capture the whole document without cutting off names or dates. Use a file type supported by that screen, do not alter the document, and resubmit from the step requesting a correction.
Interview connection problems
Check internet connectivity and camera/microphone permissions. Close other apps using them and return to the interview from its app flow. If problems persist, notify the other party through the conversation.
Waiting for the next stage
Check the application status and outstanding documents. Some stages need company review or setup by the responsible section; waiting does not automatically mean rejection.
Assistant and human support
The assistant provides guidance and can make mistakes. If it does not resolve the issue, use the human-support option in the support conversation. Never send passwords, verification codes or card details in messages.